Frequently Asked Questions
Everything you need to know about Gift Draw. Can't find your answer? Get in touch.
Getting started
- Do I need to create an account?
- Yes, you need a free account to create or manage a group. However, members who are invited by email can join a group without creating an account first; they will be prompted to register when they accept the invitation.
- Is Gift Draw free to use?
- Yes, Gift Draw is completely free. There are no paid plans, no ads, and no hidden costs.
- Which occasions does Gift Draw support?
- Gift Draw supports nine occasions: Christmas, Secret Santa, Diwali, Eid, Hanukkah, Thanksgiving, New Year, Birthday, and a general Gift Exchange option for anything that doesn't fit a specific category.
- Can I use Gift Draw in any country?
- Yes. Gift Draw works worldwide. Currency can be set to GBP, USD or EUR when you create a group.
Creating and managing a group
- How do I create a gift exchange group?
- After logging in, go to your Dashboard and click Create group. Give your group a name, choose an occasion, set an optional budget and event date, then click Create. You will be taken straight to your new group page.
- Can I have more than one group?
- Yes. You can create or join as many groups as you like, for example one for your family Christmas and another for a work Secret Santa.
- Can I change the group settings after it has been created?
- Yes. As the organiser you can edit the group name, occasion, budget, currency and event date at any time from the group Settings page.
- Can I delete a group?
- Yes. The organiser can permanently delete a group from the group Settings page. This will remove all members, assignments, exclusion rules and wish list items associated with that group.
Inviting members
- How do I invite someone to my group?
- There are two ways:
- Email invite: enter their email address on the group Invite page and we will send them a personal invitation link.
- Shareable link / QR code: copy the invite link or show the QR code so people can join instantly, even at in-person events.
- Do invited members need an account?
- People who receive an email invitation will be prompted to create a free account (or log in) when they click the link. The shareable link also guides new users through a quick registration.
- What is the minimum number of members needed to draw names?
- You need at least two members in the group before you can perform the draw.
- Can I remove a member from the group?
- Yes. As the organiser you can remove any member from the Members page, as long as the draw has not been performed. Reset the draw first if you need to remove someone afterwards.
Drawing names
- How does the draw work?
- When you click Draw names, Gift Draw randomly assigns each member a recipient using a fair shuffling algorithm. Everyone gets exactly one person to buy a gift for.
- What are exclusion rules?
- Exclusion rules prevent specific pairs from being matched. For example, you might add a rule so that two partners never draw each other. You can add as many exclusion rules as needed from the Exclusions page.
- What happens if the draw cannot be completed due to exclusions?
- If the exclusion rules make a valid draw impossible (for example, too many exclusions for the group size), Gift Draw will warn you and the draw will not proceed. You can remove some exclusion rules and try again.
- Will members be notified of their assignment automatically?
- Yes. As soon as the draw is complete, Gift Draw sends each member an email with the name of the person they are buying for. As the organiser you can also resend these emails at any time from the Draw page.
- Can I redo the draw?
- Yes. As the organiser you can reset the draw from the Draw page. This clears all current assignments. Members will not be notified automatically when the draw is reset, only when a new draw is performed.
- Can members see who everyone else is buying for?
- No. Each member can only see their own assignment. The organiser also only sees their own assignment to keep it fair.
Wish lists
- How do I add items to my wish list?
- Go to My wish list from the navigation menu. Click Add item and fill in a name, optional price and optional URL. You can paste a link to any product page.
- Can I add items from Amazon?
- Yes. Paste any Amazon product URL and Gift Draw will save the link so your gift buyer can navigate directly to the product with one click.
- Who can see my wish list?
- All members of any group you belong to can view your wish list. Items marked as private are hidden from other group members.
- Can I mark an item as already purchased?
- Yes. Members of the group (other than the wish-list owner) can mark an item as reserved so that two people do not buy the same thing. You cannot see who has reserved your own items. That would spoil the surprise!
Child accounts
- What is a child account?
- A child account lets you add a child to your family without giving them an email address. The child is linked to your parent account, and you manage their wish list and see their draw assignment on their behalf.
- How do I add a child account?
- Go to Profile and scroll to the Children section. Click Add child, enter their name and optional date of birth, then save.
- Can I add my child to a group?
- Yes. Once you have created a child account you will see your children listed alongside regular members when you manage a group. They can be added to any group you organise.
- How can my child manage their own wish list?
- There are two options:
- Parent proxy: you manage their wish list and view their assignment directly from your dashboard, under the group Members page.
- Magic link: generate a shareable link from the group Members page and send it to your child. The link opens a special page where they can manage their own wish list without needing to log in. Useful for older children who want to keep their list private from you.
- Do magic links expire?
- Magic links expire 30 days after the group event date. If no event date is set, the link does not expire. You can regenerate a new link at any time from the Members page.
Account and privacy
- How do I change my password?
- Go to Profile and use the Change password section. If you have forgotten your password, use the Forgot password link on the login page.
- How do I delete my account?
- You can permanently delete your account from your Profile page. Deletion is immediate. All your personal data, groups, wish lists and child accounts are removed and cannot be recovered.
- What happens if I do not use my account for a long time?
- If your account has had no activity for 12 months, it will be automatically deleted along with all associated data. You will receive a warning email before this happens so you can log in to keep your account active.
- Do you sell or share my personal data?
- No. We will never sell, rent, or share your personal data with third parties for commercial purposes. See our Privacy Policy for full details.
- How do I contact you?
- Email us at hello@kaizah.tech. For privacy-related queries, please use privacy@kaizah.tech.
Ready to get started?
Create your first group in under a minute. No credit card required.
Create a free account